Today's business is global and increasingly complex. There is unrelenting pressure to reduce costs, for the business as whole and specifically for IT. At the same time, IT has become critically important to the business, so costs must be reduced while maintaining or even improving service levels. And of course, business requirements continue to change so IT must keep pace.

With a cross functional team of specialists from a wide range of IT disciplines, Channel Integration is uniquely positioned to offer complete IT outsourcing. We can offer valuable insight and assistance in the planning, budgeting, and implementation of all of your IT goals. Whether to augment an existing IT team or to serve as your sole provider, Channel Integration can provide quality, top to bottom service.

Expertise On Demand

One of the biggest advantages in outsourcing to Channel Integration is the unique assembly of IT specialists. While there are roles that you will consistently require, such as network administration or Internet marketing, other roles might be required infrequently or periodically, such as software development or web design. With Channel Integration, you have every discipline in a single source when you need it.

The benefits of this arrangement are two-fold. First, you have career specialists in their field available to you on demand. Most often IT employees are stretched so thin that they are a jack of all trades, yet master of none. The comparative results in your projects and goals will be astounding. Secondly, your cost savings are enormous since you are not carrying the salaries of these extra team members when they are not needed.

Our IT outsourcing services includes:

service desk

At the heart of our IT service management model is the service desk. We deliver high quality help desk support through our focus on people, process (ITIL, Lean Six Sigma) and technology. We go beyond traditional incident management to deliver request, problem, configuration and change management services as a core competency.

Deskside Support

Complementing our service desk delivery, we provide onsite services to support end users and their systems.

Security Administration

Also known as Identity and Access Management, we manage end user account creation, permission levels, system access, password resets and account deletions. Our experienced IT support teams provide value by focusing on continued process enhancements and quality improvements to deliver both improved security and lower costs.

Infrastructure Management

We proactively manage the availability of your distributed IT infrastructure to improve productivity and user satisfaction while reducing costs. We can manage desktop/client devices, servers and networks. Our infrastructure outsourcing services include asset management, remote control, patch management, software distribution, as well as fault and performance monitoring and management.

Deployment

Our IT support teams help you deploy new technology quickly, getting users up and running, while reducing your costs.